💰 Refund Policy

🌐 1. Digital Services & Subscriptions

a. Subscription Cancellations

• You may cancel your subscription at any time through your account settings or by contacting us at namaste@trita.in.
• Cancellations will take effect at the end of your current billing cycle.
• No partial refunds are provided for unused portions of a billing period.

b. Refund Eligibility for Digital Services

• Refunds for digital services may be considered in the following circumstances:
  • Technical issues that significantly impair service functionality, which we are unable to resolve within 7 days
  • Incorrect or unauthorized charges
  • Service not as described at the time of purchase
• Refund requests must be submitted within 7 days of the purchase date.
• Refunds are issued to the original payment method.

c. Non-Refundable Digital Items

• One-time digital content purchases (e.g., downloadable activity packs)
• Virtual goods or currency used within the platform
• Premium features that have been accessed or used

💳 3. Refund Processing

• Approved refunds will be processed within 7 business days of approval.
• Refunds are issued to the original payment method used for the purchase.
• Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

🔍 5. Special Circumstances

We understand that special circumstances may arise. If you have a unique situation not covered by this policy, please contact us at namaste@trita.in, and we will evaluate your case individually.

📝 6. Policy Updates

This Refund Policy may be updated from time to time. We will post the latest version on our website with an updated effective date. The policy in effect at the time of your purchase will apply to your transaction.

📬 7. Contact Us

If you have any questions about our Refund Policy, please contact us at:

📧 namaste@trita.in
🏢 Trita Infotainment LLP
2799/1C, 8th Cross, Adipampa Road,
V V Mohalla, Mysuru – 570002, Karnataka, India